- How do I place an order?
You can browse products on our website, select the items you want, add them to your cart, and then complete your order by following the checkout process. If you encounter any problems when placing your order, please feel free to contact our customer service.
- Can I modify or cancel my order?
Once you confirm your order and it enters the processing status, we cannot modify or cancel it. If you need to make changes, please contact us as soon as possible.
- What payment methods do you offer?
We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express) and debit cards. All payment information is processed through a secure connection.
- How are shipping costs calculated?
Shipping costs are automatically calculated based on the weight and volume of your order and the delivery address, and will be displayed at checkout.
- What is your shipping time?
Generally, orders take 3-7 business days to arrive from the date of shipment. The exact time may vary depending on the destination and shipping method. You will receive a confirmation email with a tracking number to track your order.
- How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to check the package status on the corresponding courier company’s website.
- What if I’m not satisfied with the product?
If you are not satisfied with your purchase, you can request a refund within 7 days of receiving the goods. Please refer to our Refund and Returns Policy for details.
- Can I return or exchange a product?
We allow returns and exchanges within 7 days of receiving the goods. Please ensure the product is unused and in its original condition and packaging. See our Returns Policy for more details.
- Are the products you sell online guaranteed?
We offer a quality guarantee for all our products. If you find any defects after your purchase, please contact us promptly, and we will provide a solution.
- How do I contact customer service?
For any questions or assistance, please contact our customer service team at:
📧 [email protected]
Thank you for choosing CloudSnooze DreamPillows LLC! We are committed to providing you with high-quality products and services.