We hope you are satisfied with the products from CloudSnooze DreamPillows LLC. If you are not satisfied with your purchase, you can request a refund within 7 days of receiving the goods. Please read the following return policy carefully for details:
- Return Conditions
You must contact us within 7 days of receiving the goods to submit a return request.
Returned items must be unused and in their original condition and packaging, including all labels and accessories.
Returned items must be accompanied by proof of purchase, such as a receipt or order confirmation email.
- Refund Process
Please contact customer service via email ([email protected]), stating the reason for your return and providing your order number and relevant information.
Customer service will reply to you within 1-2 business days, confirming the return request and providing a return address.
Once we receive and inspect the returned goods, the refund will be processed within 3-5 business days and returned to your original payment method.
- Shipping Costs
Unless the goods are defective or faulty, the customer is responsible for the return shipping costs.
If your refund is due to a defect or error, you will receive a full refund, including initial shipping costs.
- Non-Returnable Items
The following items are non-returnable: Products past their return period. Opened or used furniture (unless defective). - Contact Us
For any questions regarding refunds and returns, please contact us at:
📧 [email protected]
Address: 533 Sunnyhill Dr, Jonesboro, GA 30238
Thank you for choosing CloudSnooze DreamPillows LLC. We look forward to providing you with excellent products and services!